Ticket Policy

As a ticketholder, you are expected to follow all regulations during your time inside the Glow venue and throughout your time on the Edmonton Expo Center property.

  1. Do not visit Glow if you are feeling unwell, have experienced any known symptoms of COVID-19, are under directions to isolate or quarantine, or believe you have been exposed to COVID-19.
  2. Wear a mask throughout your visit, except to eat/drink in designated areas.
  3. Observe strict physical distancing protocol.
  4. Handwash and sanitize at the stations provided.
  5. Your ticket is for a two-hour time limit as recommended by Alberta Health Services

Refund Policy

We do not offer refunds. If you cannot attend Glow at your selected date and time, please go to www.glowyeg.ca to exchange your ticket.

If there is a closure due to COVID-19 the tickets will be refunded with the exception of the processing fee.
If you cannot attend Glow at your selected date and time, please go to www.glowyeg.ca to exchange your ticket.

Terms of Service are found here: https://www.showpass.com/sell/terms-of-service

Rules & Regulations

Circumstances Preventing Your Attendance

  • Do not attend this event if you are experiencing any symptoms associated with COVID-19. These symptoms can include, but are not limited to:
    • fever
    • cough
    • tiredness
    • aches and pains
    • sore throat
    • conjunctivitis
    • headache
    • loss of taste or smell
  • Further, please do not attend if you believe you have been potentially exposed or have been in contact with anyone who is either confirmed or suspected of having COVID-19.
  • Do not attend if you are presently under directives to isolate or quarantine.
  • All ticket holders will have a temperature check at the entrance by the COVID-19 Thermal Camera System. You will not be permitted to enter if your temperature is detected to be high.
  • Mindful of the health of all our guests, we ask that if you are otherwise medically-compromised (that is, living with conditions such as diabetes, hypertension, cardiovascular disease, chronic kidney disease, and/or immune deficiencies), you consider postponing your visit. We look forward to seeing you again when you are able to join us.

When You Join Us

Your safety, and the safety of our exhibitors and staff, is our top priority. Using Alberta Health Services’ protocol, we have implemented the following guidelines to ensure you experience our event comfortably and safely.

  • Please maintain physical distancing at all times. Markers have been provided throughout the grounds to prevent crowding, and directional signage helps to control the flow of foot traffic.
  • Wear your mask at all times, except when eating or drinking in designated areas.
  • Wash and sanitize your hands. Several sanitizing stations have been set up to encourage and facilitate hand hygiene.
  • If you experience any medical distress, please alert a staff member and we will ensure appropriate care is provided until medical personnel arrive on scene.

Our Facility

We have redesigned and configured our physical space to ensure your safety. These measures include:

  • Designated entrance and designated exit
  • Directing traffic flow with signage and floor markings
  • Touchless box office payment options
  • Signage instructing those who may have been exposed to COVID-19 or showing symptoms of COVID-19 not to enter
  • Hand sanitization stations at entrance and exit
  • Assigned a Covid19 Compliance Officer to ensure protocols are met

Our Staff

We have taken additional measures to ensure our staff members can perform all functions of their job safely and in good health. These measures include:

  • Mandatory pre-training for all employees to ensure they understand and feel confident managing COVID-19 protocols
  • Masks mandatory for all employees
  • Daily check-in and pre-screening before each shift

Cleaning and Sanitization

Hygiene is as important to us as it is to you. We have implemented the following protocol throughout our facility:

  • Hand sanitization stations located at the entrance, exit and throughout the venue.
  • Signage and verbal announcements supporting hand hygiene practices.
  • Increased cleaning and disinfection of high-touch surfaces and areas.
  • Designated kiosk for attendees to report sanitation and distancing concerns.
  • Our host facility has established and maintained a cleaning, disinfection, and infectious disease prevention program to minimize risk associated with infection agents like the novel coronavirus (SARS-CoV-2).
  • The proper cleaning protocol, disinfection techniques, and work practices in place to combat biohazards and infectious disease.

Merry Markers Market

The following guidelines are to be observed by all merchants, staff, and guests to the Merry Makers Market:

  • Masks are mandatory for all vendors.
  • Booths arranged to ensure that vendors and attendees can maintain physical distancing.
  • Wider aisles and directional signage in Market area.
  • We will communicate with our vendors on COVID-19 protocols for trade show exhibits.

Miscellaneous

  • Glow is unable to offer refunds of purchased tickets. Please visit www.glowyeg.ca for exchange information. We look forward to seeing you when you are able to attend.

Glow is not responsible for any items or valuables lost or stolen during your visit.


Social Media Ambassadors

Calling All Social Media Influencers

Join the warmth of the season and help us #ShareTheGlow!

Glow brings families and friends together for those memorable and unforgettable moments.

Unique content is something we cherish, and with your seasonal spirit, creativity and a bit of support from us…we’ll make the perfect partnership!

Could you be an influencer?

Glow Influencers

  • Already share a love for holidays, have a festive spirit, and spreading joy is what they do best.
  • Enjoy attending and sharing family events and seasonal celebrations.
  • Have 2,000 followers (at least) across all social media accounts.
  • Willing to create high quality and unique content to promote Glow.

If this sounds like you, apply below!

    Social Media Platform*

    Influencer Category*
    FashionFoodBeautyLifestyleSportFitnessTravelFamily/KidsMarketing/Content CreationPartyEntertainmentNaturePhotographyHobbyTheatre & MusicalsPoliticsFinancesOtherBusinessDanceCartoon/AnimationDrone FootageComedyGamingChildren's ActivitiesDIYDesign/DecorArtCulture




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    Merry Makers Market

    Join the Glow Merry Makers Market

    Find gifts made with love this holiday season. More than 45 local artisans will be selling their unique creations at the Merry Makers Market. Discover an amazing array of holiday gifts, many made by hand, all produced locally. Come see what our Merry Makers have to offer!

    Enjoy strolling the Market, do some holiday shopping, or find that special gift for yourself. Discover one-of-a-kind items from over 40 local vendors.

    Stop by our Candy Cane Cafe located in the market for a holiday treat or beverage.

    Our merchandise includes jewelry, personalized tumblers, face masks, candles, unique wood signs, homemade cakes, essential oils–items for everyone on your list to nourish your home, body, and soul.

    Aye Official

    I have always been in love with fashion. It’s something I have always looked forward to and took into account on our day to day. 2020 has definitely changed things for everybody. We now find ourselves living the new normal.

    Designed with the idea that your wardrobe should work for you. Pieces created to be worn no matter the season or reason. Less can be more when you have the right ingredients.

    Our Face Masks are individually handmade from high quality Silk fabric with love.

    Gentle on skin. All of our products are made of 100% silk. Silk is less abrasive compared to other fabrics and is ultimately a step towards defying wrinkles and promoting better skin health.

    https://ayeofficial.com
    https://www.instagram.com/aye.official.ca/

    Cheryl’s Cozy Kitchen & Color Me Surprised-Gel Moment

    Cheryl's Cozy Kitchen, LLC offers a variety of kitchen supplies to make your kitchen experience the best it can be.

    Craving Color

    We offer handmade gifts to suit every taste and budget. Each item is unique and created with care, from selecting the perfect materials, throughout the design and composition process, right down to getting your dream piece in your hand.

    We take pride in making people happy with their selections, and we welcome any questions you may have.

    We don't operate a storefront, choosing instead to participate in markets and festivals to keep our overhead costs low. Keep an eye out for updates as to where you can find us next!

    https://cravingcolor.ca/

    One-of-a-Kind, handmade

    • gemstone jewelry
    • beaded jewelry
    • tie dye clothing
    • funky face masks
    • native crafts

    https://www.facebook.com/cravingcolor/

    Creative Cottage

    Creator of home & holiday decor serving the Edmonton region. Let me help make your house feel like a home!

    https://www.facebook.com/Creative-Cottage-104979138102852

    Dangerous Damsels

    Dangerous Damsels is a local family-run pop-up/web shop. It's the manifestation of my love of all things pop culture. We carry clothing & accessories, fun pieces to personalize your home, and this year, goodies to make your Christmas go pop too! We custom create/print many of the pieces. We have things that make us smile & laugh, and we hope they'll make you smile & laugh too!

    https://Dangerous-damsels.com
    https://www.facebook.com/TheDangerousDamsels
    https://www.instagram.com/dangerous_damsels/
    https://twitter.com/DangerDamsels

    Earth Lover Co.

    Earth Lover Co. provides customers with quality eco-friendly products that replace disposable versions of items you likely use daily. We believe in doing what you can, when you can, it's not about perfection, just try. You don't have to be 100% zero-waste to make a difference for our plant. Don't Be Disposable!

    https://earthloverco.com
    @earthloverco

    Eyemazy Iris Photo Lab

    Our unique technology captures the beauty of your iris and turns it into a one of a kind, amazing piece of art - ready to take with you in just a few minutes! Every photo is unique as no two irises are the same. We also have gift cards and an online shop where you can order enlargements and custom pieces.

    Intagram: https://instagram.com/eyemazy
    FaceBook: https://www.facebook.com/Eyemazy.photo

    Field Stone Fruit Wines

    Field Stone Fruit Wines launched in July of 2005, as Alberta’s first-ever estate winery.

    Our family-run winery and farm are nestled into 50 acres of mature berry orchards located forty minutes east of Calgary — just outside Strathmore — one of the sunniest regions in Canada. Our unique wines are developed from crops of saskatoon berries, strawberries, raspberries, chokecherries, black currants, red cherries and rhubarb into ten succulent and delicate combinations.

    All Field Stone wines are made from 100-percent Alberta-grown fruit, 75-percent of which is grown on the winery’s own orchard. Since 2006, the winery has been distinguished with over 80 awards and medals across its 10 varieties of fruit and dessert wines from national and international competitions.

    https://www.fieldstonefruitwines.com
    https://www.facebook.com/fieldstonefruitwines
    https://www.instagram.com/fieldstonefruitwines

    Golden Lady Wholistics

    Offering a wide product range of New Age and Spiritual Items Including: Malas, Tapestries, Singing Bowls, Candles and Incense, Colour and Sound Therapy Items, Buddha Statues, Crystal Grids / Sacred Geometry, Calendars, Soaps, Books, Tarot and Oracles, Sage and Smudging Items, Crystals and Gemstones, Chakra Everything
    Mugs and Chalices, Pendulums and Jewelry.

    https://www.goldenlady.ca
    Instagram: @goldenladyyeg
    https://www.facebook.com/goldenlady06

     

    Green Stitches

    Reusable microwave heat/cold packs
    Stays warm for 30-40 mins
    Can be used as a cold compress as well
    Heat for 2-3 minutes

    JerkyJerky.ca

    We are located in Edmonton and are pleased to offer the finest jerky products. We use 100% Alberta beef. We offer a variety of flavours including Original, Teriyaki, Honey Garlic, Peppered, Hot & Spicy, and Red Hot. We also have Honey Garlic Pork jerky.

    https://JerkyJerky.ca
    @jerkyjerky.ca

    Jewels by Amy

    Our hand-crafted jewellery is locally made, in Edmonton. We use Swarovski Crystals and Sterling Silver for most of our pieces.

    @jewelsbyamy
    https://www.jewelsbyamy.com

    Krazy Kanucks Beef Jerky & Canning Preserves

    Krazy Kanucks formally known as Uncle Bucks beef jerky same great flavors new brand name. Free DELIVERY in Edmonton and surrounding areas.

    https://www.facebook.com/krazykanucksjerkynation/

    OES Wellness Group

    Local Edmonton top quality wellness products distributer.
    Dedicated to quality products and Exceptional customer experience and service.

    @iqmassagerca

    Pink Zebra

    We specialize in fragrance and home decor. Recently, we launched a Supa’ Clean category which includes hand sanitizers, soaps and disinfectant sprays. Our sprinkles are non-toxic, environmentally friendly, biodegradable, food grade soft soy wax. Come by our booth to learn more and get a free sample.

    https://pinkzebrahome.com/robynblanc
    https://pinkzebrahome.com/SharonBenusic

    Pretty Plum Boutique

    Pretty Plum Boutique offers high quality and durable handmade clothing for you and your littles. Making for effortless outfits from custom short run designs, and curated solids, there is something for everyone.

    https://www.prettyplumboutique.com
    Facebook: https://www.facebook.com/prettyplumboutique
    Instagram: @prettyplumboutique

    Rainbow

    Coming Soon

    Renomaster Restoration Renovation & Renomaster Exteriors

    We are a full Restoration & Renovation Company IICPC Certificated, complete renovation inside and out, commercial & residential, custom man caves, custom decks, custom gazebo & pergolas. When you need it done right call  825-512-5828 or leave a message on [email protected]

     renomasterexteriors.com

    SOCIAL MEDIA : Instagram  renomaster.exteriors.ltd

                                 Facebook Renomaster Exteriors Ltd

    sonamufashion

    All of sonamufashion's creations are local and handmade. Made with love.

    https://www.instagram.com/sonamu_fashion
    https://www.etsy.com/shop/sonamufashion

    The Little Miss Mocha

    The Little Miss Mocha is a proud local cakery that freshly crafts chiffon cakes with our generational recipe passed down from years before. Our cake bases are as soft as a cloud and flavoured with notes of coffee, chocolate, vanilla, ube and much more. Each cake is paired with our light butter cream that promise to melt in your mouth. Our
    humble cakery has expanded beyond cakes and we now have cookies, biscotti and many other goodies.

    https://www.thelittlemissmocha.com
    @thelittlemissmocha
    #thelittlemissmocha
    #TLMM

    Tiffany Teal

    A local luxury beauty brand, featuring custom, handcrafted strip lashes and the latest must-have accessories. We support Breast Cancer Research through the sale of our Caren lash, and love helping people feel confident in their own skin! “Be yourself today, you look BEAUTIFUL like that.”

    http://www.tiffanytealcollection.com
    FB: Tiffany Teal Collection
    IG: @tiffanytealcollection
    Twitter: @TiffanyTealCo

    Vita Designs

    Welcome to Vita Designs! Custom hand-stamped pendants, rings & bracelet connectors. We have a variety of single or double wrap leather & sari ribbon bracelets and a selection of resin & glass fused pendants. Contact us with your order or any questions!
    Products: Jewelry & Watches Store · Jewelry Wholesaler · Health/Beauty

    Vita Vivere

    Feel the need of pure and authentic luxury health essentials through aromatherapy and massage therapy with a variety of scents to choose from. This year’s festive holiday we offer a variety of products for all ages, for relaxation and enjoyment. Looking for a gift or reward for yourself? We got it here @VitaVivere.

    https://www.facebook.com/vita.vivere.71

    West of the 5th

    A family-run distillery from Barrhead, Alberta. Crafting every drop of spirit and flavouring it to taste! See and taste the difference with our award-winning spirits.

    https://www.westofthe5th.com
    @westofthe5th

    Handcrafted fashion and accessory boutique specializing in vinyl and leathercraft. From Bows to Bowties, Earrings to Masks, even custom Onesies and Tees, I have something unique for everyone. I strive to make special occasions easy by providing coordinating accessories for any theme. Located in Edmonton but ship worldwide.

    https://www.prairietownprincess.com
    https://www.facebook.com/prairietownprincess

    Pure Romance

    Info coming soon

    Qiviut Inc. is a 100% Inuvialuit (Inuit) owned and operated Qiviut fibre mill which is located in Nisku, Alberta. Qiviut is the underwool of the muskoxen and is the highest quality fibre in the world. It is warmer than sheep's wool, softer than cashmere, hypoallergenic and non-abrasive. We specialize in producing Qiviut yarn and qiviut yarn blends with other fibres. Our newest venture is producing knitwear with our luxurious yarn!

    https://www.facebook.com/qiviutinc
    https://instagram.com/qiviutinc

    Simply Scrunch YEG is a sister duo from Sherwood Park. We aim to create luxury quality accessories at affordable costs.

    https://www.simplyscrunchyeg.com
    https://www.instagram.com/simplyscrunchyeg/

    Crystals hold the essence of life-energy and therefore have the ability to heal the mind and the soul. Soul Worthy Designs creates handcrafted gemstone trees as well as men and women’s gemstone jewelry so you can benefit from the energies emitted by crystals in your everyday life.

    https://www.facebook.com/soulworthydesigns
    https://www.instagram.com/soulworthydesigns/

    Zensin Resin Art

    Info coming soon

    We are a small home based chocolate business emerging in Edmonton, aiming to create a variety of fusion chocolates for everyone. We use the finest Belgian Callebaut Chocolate that has ​high quality cocoa butter, guaranteed to melt with every bite. ​Our chocolates are handcrafted with different toppings for people who would like to explore different flavours.

    https://instagram.com/yegfusionchoco

    In the Loop is a local business offering beautiful hair accessories for everyone. Every scrunchie and hair accessory is designed and handmade in Sherwood Park, AB. We aim for the best quality of fabrics and a wide product selection. New colours and patterns are added regularly each month to offer a variety of styles to suit everyone’s taste.

    We offer regular sized scrunchies, mini-sized scrunchies, skinny scrunchies, and oversized scrunchies. We also offer hair clips and headbands.

    https://www.instagram.com/intheloop.yeg/
    https://www.facebook.com/intheloop.yeg/

    KS Boutique

    Info coming soon

    Interested in joining us?

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      Media

      We would be happy to assist with any needs for media and blog articles.

      If you’d like to film or photograph on site, please contact us prior to your arrival to arrange entry. For all other media inquiries, please complete the form below.

      Graphics

      Videos

      Media inquiries? Contact us here.

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        Careers

        Thank you for your interest, but all positions have been filled this season.

        Be part of our GLOWing team in Edmonton this holiday season! Join in as we celebrate the warmth of the season surrounded by the magic and wonder of a million lights as guests stroll through our light gardens and illuminated structures.

        GLOW is a place to create memories; a place that facilitates joy, celebration, family, and love. Help us celebrate the magic of Christmas and be a part of our spirited team.

        • Retail Associates

          This role is a seasonal position and we are looking for someone who can provide exceptional customer service with positive energy in a fast-paced environment. You’ll be responsible for providing premier customer service to all customers during the Glow Festival.

        • Retail Manager

          The ideal candidate would have the ability to provide exceptional customer service and upkeep positive energy in a fast-paced environment. You’ll be responsible for overseeing booths and ensuring premiere customer service is provided to all customers during the Glow Festival.

        • Box Office Manager

          You’ll be responsible for overseeing our box office ticketing team and ensuring premiere customer service is provided to all customers. Experience in event management and box office sales is ideal! While this is a temporary position, there is a huge opportunity to gain experience and move upwards within the company as we continue to grow.

        • Garden Staff

          On-site staff readily available to create an amazing guest experience.

        • Train Conductor

          Vehicle operator with a desire create memorable experiences for our guests.

        • Princess

          Act as a fairytale princess with the ability to create a magical experience for our guests.

        • Zone Supervisor

          Responsible person willing to oversee a specific event area and small group of staff.

          First Name (required)

          Last Name (required)

          Email (required)

          Telephone

          Message

          Quiz to deter spam

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          COVID-19

          WHAT ARE OUR COVID-19 RESTRICTIONS AND POLICIES TO KEEP YOU SAFE?

          Your safety is our first priority. Glow is committed to following the COVID-19 Health & Safety protocols mandated by provincial officials for public events. The joint effort of our staff and guests will ensure a deLIGHTful and safe experience for everyone:

          • Tickets, with your assigned arrival time, will be sold in advance to assist with social distancing mandated protocols.
          • It is important that you arrive within 20 minutes of your scheduled time to gain entrance to Glow Gardens and leave within 2 hours of your arrival.

          For example: if you have purchased a ticket for 4:00 pm, you must arrive anytime between 4:00 pm and 4:20 pm. Guests who arrive late will be rescheduled to the next available time slot.

          • All guests must adhere to the one-way traffic flow of the event while touring the Gardens. Follow Santa Elves footsteps to assist you.
          • Protective masks are mandatory for guests, staff and our vendors (Exception: masks may be removed when consuming food or beverages. Food and beverages may only be consumed while seated).
          • Please arrive wearing a protective face mask. Those not properly wearing a protective mask will not be permitted to enter and/or will be asked to leave the venue.
          • All guests will review the posted guidelines for self-assessment of symptoms upon arrival. (Any guest experiencing symptoms will not be permitted to enter Glow)
          • No guest can have travelled outside of the Country within 14 days of the booking date will be permitted to enter.
          • Upon arrival, all guests are required to sanitize their hands using the sanitizing station provided. We encourage you to frequently use the hand sanitizer stations, conveniently located throughout the venue.
          • All guests will have their temperature taken at the entrance to Glow by our thermal temperature indicator to ensure that they are within a normal temperature range. You will not be permitted to enter is your temperature is higher than 100.8 F (I can’t make the degrees symbol on my computer).

          BEHIND THE SCENES

          • For your safety, all  exhibits will be disinfected after each use.
          • Capacity per linear square foot has been reduced to accommodate physical distancing requirements.
          • High touch, high-risk areas have been adjusted or eliminated. Please abide by the ‘Do Not Touch’ signage.
          • Extra cleaning staff have been hired for more frequent cleaning schedules.
          • All staff must submit a COVID screening questionnaire before every shift. Masks are mandatory at all times.

          BE SAFE AND LET’S GET GLOWING!


          Frequently Asked Questions

          General Questions

          December 18th to January 3rd

          Yes. The Edmonton EXPO Centre features 3,800 parking stalls and is connected to an on-site light rail transit centre that is easy and accessible. To avoid lineups at the 116 Ave entrance, guests are encouraged to use the 73 Street entrance.

          Click below to view the parking map.

          Does Santa live at the North Pole?

          In other words: ABSOLUTELY! Kids love this event! It is perfectly for families of all ages. We even have many measures in place to ease the minds of parents who have little escape artists in their families and keep all the little ones safe and secure.


          Tickets Purchased for November 18 - December 17

          If there is a closure due to COVID-19 the tickets will be refunded with the exception of the processing fee. If you cannot attend Glow at your selected date and time, please go to www.glowyeg.ca to exchange your ticket.

           

          https://www.showpass.com/sell/terms-of-service

          Exchange Your GLOW Tickets In 4 Easy Steps:

          1. To exchange your tickets for an alternate date or time, head over to https://www.showpass.com/user/invoices/ and select “Exchange Tickets.” You will be prompted to login if you are not already.
          2. Once the exchange has been started you can browse and select a new event and tickets.
          3. You will receive confirmation of the temporary exchange credit on your account and you will have 1 hour to use the temporary exchange credits. If you can’t use them in an hour you can start again.
          4. Once you have selected your NEW tickets the credit amount will be applied to the transaction.

          https://help.showpass.com/hc/en-us/articles/360059361813–Exchange-Tickets-for-Glow-YEG-


          Ticketing

          That varies from day to day and on your age. Check out https://glowyeg.ca/#purchase-tickets for info.

          You can purchase tickets through our website, here here at https://glowyeg.ca/#purchase-tickets!

          If they’re not sold out — yes. But it’s a bad idea to try. Tickets usually sell out in advance!

          Where To Find Tickets On Your Showpass Account

          More info and step by step instructions can be found here: https://help.showpass.com/hc/en-us/articles/360023662834-Help-I-can-t-find-my-tickets-

          To find the tickets in your Showpass account, log back into your profile on Showpass, and then access the Purchases section underneath the drop down from your name in the top right of the screen. From here, you’ll see the tickets that are associated with your account and can download them straight from there.

          If the tickets section is empty, here are a couple things to check:

          1. You may be logged in to a different account than the one you bought tickets with. We recommend checking the name, and then logging out and back in, making sure to type in all your information carefully.
          2. If you used Facebook to log in when you originally purchased tickets, do so again to make sure you can find the right tickets associated with the account.
          3. If all else fails, there is a chance there was an error made when entering the email address that you purchased tickets with. Please contact [email protected] and someone will look into this for you.

          How Do I Get My Tickets?

          More info and step by step instructions can be found here: https://help.showpass.com/hc/en-us/articles/360023662674-How-do-I-get-my-tickets-

          You can access your tickets on the Showpass website, your email inbox, or on the Showpass app.

          Upon completion of the checkout process, the tickets you’ve bought will be sent as a PDF attachment to the email address that you signed up and made you order with.

          • If you bought the tickets on Facebook or used your Facebook account to log in, they’ll be sent to the email address associated with your Facebook account.
          • If you entered different information upon checkout, they will be sent to the email address you specified.

          You can then save them on your device or print them off and show them at the door, either way works!

          You’ll always be able to log back into your Showpass account and find your tickets under Purchases within your profile. Your profile can be found by clicking your name in the top right hand corner of the screen. That way if you lose or delete the email confirmation, or make a mistake when entering the email address when ordering, you’ll still be able to access your tickets.

          How To View Your Purchase History

          To view your purchase history in your Showpass account, log into your profile on Showpass, and then access the Purchases section underneath the drop down from your name in the top right of the screen.

          From there, select Invoices from the sidebar on the left hand side of the screen. There you can see invoices for all of your previous purchases and/or refunds.

          How Do I Create A Showpass Account?

          More info and step by step instructions can be found here: https://help.showpass.com/hc/en-us/articles/360039898093-How-do-I-create-a-Showpass-account-

          If you do not already have an account, you will need to create one to buy tickets. To do this you need to head to https://www.showpass.com/accounts/login/ and click on the ‘CREATE ACCOUNT’ button to fill out your details.

           

          All you need is your:

          • Name
          • Email Address
          • Password

          I Forgot My Password / I Can’t Log In!

          More info and step by step instructions can be found here: https://help.showpass.com/hc/en-us/articles/360023833033-Forgot-password-or-can-t-log-in-

          If you are having issues logging in or have forgotten your password, you can reset your password on the login page by selecting the “Forgot My Password” button. From there, enter your email associated with your account and you will be sent a reset link.

          How Can I Transfer My Tickets or Products To A Friend?

          More info and step by step instructions can be found here: https://help.showpass.com/hc/en-us/articles/360023831873-How-can-I-transfer-my-tickets-or-products-to-a-friend-

          To transfer tickets, log into the account where you initially purchased the tickets. Once logged in, click your username in the top right corner and select Purchases. You will see a Transfer button on the left hand side. If you are on the mobile app, you will need to open the hamburger menu beside the search bar.

          Once you are on the Transfer page, you can search for events or products, and send them all in one transfer. Once you find the event or product you want to transfer, click Select Ticket Items and a menu will open where you can select what tickets/products you wish to send.

          Once all of your tickets and products are selected, simply click the blue Select Recipient button, review your transfer items, and click Send Transfer. 

          Please note, tickets can only be transferred once. 

          How Long Do Ticket Transfers Take? How Do I Accept?

          Ticket transfers can take up to 60 minutes to arrive, but they usually arrive within 10-15 minutes after being sent. A link will be sent to your email address that will then prompt you to accept the transfer.

          You cannot accept a transfer from the desktop site or the app.

          Can I Resell My Showpass Ticket?

          More info and step by step instructions can be found here: https://help.showpass.com/hc/en-us/articles/360023832193-Can-I-resell-Showpass-tickets-

          Showpass does not support or condone the reselling of tickets through either private sales or secondary markets, as this practice goes against Section 16 of our restrictions in our Terms of Service.

          The ticket transfer function is in place to facilitate a safe hand off of tickets, in the case that one party can no longer make the event and they wish to send the ticket to someone else.

          Unfortunately, if tickets are being bought and sold outside of our platform, Showpass cannot guarantee the validity of tickets, or that tickets are not duplicates being given to multiple buyers.

          If you notice any suspicious activity, please report this to our team at [email protected]

          How Do I Know If The Tickets I Bought From Someone Is Valid?

          Only tickets sold directly on Showpass or the Showpass Box Office are guaranteed as valid. Tickets purchased through unauthorized third party sellers (eg. Kijiji or Craigslist) could have been purchased through fraudulent means (ie. a stolen credit card). Even if the tickets are transferred directly through Showpass using our Transfer system, they are not necessarily valid.

          Tips to avoid receiving invalid tickets:

          • Only purchase tickets directly through Showpass or trusted vendors
          • Only accept transfers from people you can trust
          • Do not buy from scalpers or third party classified sites
          • Do not buy tickets that are posted above or below face value

          We apologize for the inconvenience.  Please read this complete article, these are the most common reasons why you might not have received your tickets.
          You can log in to your existing ticketZone.com account and reprint your ticket and/or receipt.  Click here to view instructions on how to download your tickets.
          If you don’t have a ticketzone.com account you can sign up with the same email address you used to purchase your tickets.  Once signed up and logged in you’ll be able to view and download your tickets and receipt.
          DOUBLE CHECK YOUR EMAIL:
          Upon each successful order, we send a confirmation email containing PDF attachments your tickets and receipt.  Sometimes these emails will be marked as spam, double check your trash or spam folders in your email account or do a search for ticketzone and any emails you have received from us should appear in your results.
          ISSUES WITH EMAIL ADDRESSES ENDING IN @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com:
          On occasion emails ending in @hotmail.com, @outlook.com, @msn.com, @microsoft.com, @live.com, or @passport.com will be undeliverable – we apologize for this inconvenience, please email us at [email protected]  and we will re-send your order confirmation.
          CONTACTING US OUTSIDE OF BUSINESS HOURS?
          If you are contacting us outside of business hours, and you are unable to receive your tickets before your event, you can always pick up your tickets at the event.  Please make sure you have your Photo ID and the credit card used to make the original purchase present when picking them up at the event.

          You can find a more extensive list of frequently asked questions on the Showpass website.

          All sales are final, with the following exceptions:

          • If an event is cancelled or postponed, you are eligible for an exchange or  refund. Please submit an email inquiry to [email protected] within five days of the originally scheduled event requesting an exchange or refund.
          • You can also choose an option of exchanging your tickets to Glow Edmonton 2021 Christmas Festival.
          • If you are unable to make your originally scheduled date, you can change your tickets to another date. Additional charges may apply if you select a more expensive time slot.

          Unforeseen circumstances beyond Glow Edmonton’s control will not be grounds for a refund, including but not limited to the following: local or national weather conditions and natural disasters, waiting in lines, family and medical emergencies.

          Glow event staff and security have the right to refuse entry to any ticket holder, without a refund, for any reason at their discretion, including but not limited to: disorderly behaviour, intoxication, venue capacity, breach of security restrictions and Covid-19 mandatory protocols.

          Service Fees are not refundable under any circumstances.

          Refunds are not available for unused or extra tickets, you can transfer unused tickets to attend another date or give them away as gifts to friends and family.

          As with most events, there is a small fee for all the products and services associated with creating and executing a ticketing system. We work hard to keep these charges to a minimum, while still providing a convenient purchasing system for our visitors.

          To purchase Glow Bucks, please email [email protected] and we will have them either at the box office or mailed directly to you. Glow Bucks can be used at any of our vendors including our licensed bars, food vendors, the Glow Gift Shop, and the Merry Makers Market.

          Group tickets (for those parties of 20 people and up) can be issued. Please inquire about our group rate by emailing [email protected].

          You will receive a code to purchase your tickets and receive a discount.

          We will not be providing a multi pass option this year.

          Children ages 3 and under are welcome to Glow at no charge. Children 3 and under do not require a ticket to enter with a ticket-holding adult.

          The age limit for a child pass is 4-13 years old or under 3 is free. If they are 14 or over, that is a general ticket.

          Student discounts are not available. Guests 14 and older must purchase an adult ticket.

          Your safety is our first priority. Provincially mandated COVID-19 protocols require entrance tickets to have staggered entrance times to assist with on-site social distancing. It is therefore important that you arrive within 30 minutes of your scheduled time to gain entrance to Glow Gardens and leave within two hours of your arrival.

          For example: if you have purchased a ticket for 4:00 pm, you must arrive anytime between 4:00 pm and 4:30 pm to enter the Gardens. Guests who arrive late will be redirected to the Box Office and rescheduled to the next available time slot.

          We recommend purchasing tickets in advance to ensure availability and so that COVID-19 physical distancing can be maintained. The on site box office will have limited tickets for sale, subject to availability.

          We have had to raise our prices for tickets due to the additional expenses incurred by our investment in an extra cleaning team and PPE products. We also utilized additional space as we’ve expanded to two halls at the Edmonton Expo Centre this year to keep everyone safe from COVID-19, hence a small correspondence increase in our prices.

          If there is a closure by the Alberta Health Services due to COVID-19, all tickets will be refunded excluding fees.

          Yes, we do accept these. You only have to purchase one ticket. If you need any help when you arrive, please have a staff member page Shannon, our General Manager, to assist you.

          If you would like to exchange your ticket for another day, we ask that you give us 24-hours’ notice to process your exchange.

          If you have developed COVID-19 symptoms prior to your Glow Ticket’s scheduled time, please contact us at [email protected] to exchange your ticket for another day, or we will ensure your ticket gives you a reserved spot for Glow 2021/22. We will not be issuing ticket returns at this time unless the Alberta Health Services closes our show.

          We are not able to offer refunds, however we can issue you GLOW BUCKS in the amount of the tickets you purchased in error. Glow Bucks can be used at any of our vendors including our licensed bars, food vendors, the Glow Gift Shop, and the Merry Makers Market.


          Show Questions

          Thank you for your interest in working at Glow. At this time, all positions have been filled for the season!

          Thank you for your interest in working at Glow. At this time, all positions have been filled for the season!

          Parking fee $10.00

          This season we will not have a private party room available due to COVID-19 safety rules. We hope that we can offer this space next year for your holiday party.

          The experience is the same during the day or night. We have covered up the windows at the Edmonton Expo Centre to enhance the Glow light displays.

          We are enforcing strict facility capacity limits to enable physical distancing protocols. The capacity of our venue is one person per four square metres.

          Entry windows are sold in 30 minute time slots and we ask that you limit your visit to two (2) hours.

          Glow will be running contests on our social media channels, so check out Glow Edmonton on Facebook, Instagram, and Twitter.

          Due to COVID-19, we will not be able to share any letters or presents to Santa this year.


          COVID-19 Questions

          Thank you for your interest in Glow. Guests like you are what keep us going and we are grateful to support local merchants, local talent, and our community. COVID-19 has affected all of us profoundly.

          We thought long and hard about having our event this year and we ultimately decided to go ahead. This is because we are in the fortunate position of being able to adapt our business to the current and evolving AHS protocols surrounding health and safety.

          We have done and will continue to do everything possible to ensure the health and wellbeing of our guests, vendors, and staff–we wouldn’t have Glow if we didn’t believe we could do it safely.

          We understand that some guests would rather not assume the risk of attending public events like this one this year, and we fully support those choices.

          However, for those who feel ready to return, and may be looking for a little respite and holiday cheer, we are ready to welcome you. If you have any other questions, please feel free to contact me.

          Initially scheduled to begin on November 18th, GLOW Christmas Edmonton is postponing its opening until Saturday, November 28th. In consultation with Alberta Health Services, local GLOW owner Shannon Van Norman has made the decision to temporarily suspend her event to help flatten the curve in Edmonton.

          “It’s important to do our part right now,” says Ms. Van Norman. “I have full confidence in the COVID-19 protocols we have in place to ensure a safe and enjoyable holiday season experience, and I believe in the temporary shutdown now in place in Edmonton. I look forward to seeing all our GLOW guests in two weeks.”

          Kids ages two and up are required to wear masks. For more information regarding the City of Edmonton Mask Bylaw visit: https://www.edmonton.ca/programs_services/emergency_preparedness/masks.aspx

          To ensure the safety of Santa Claus and our guests, the best way to connect with the children will be with Santa safely behind plexiglass. Santa will even strike a pose for holiday photos. Let us know if you have any other questions or concerns!

          Glow Edmonton has evolved to ensure the safety of our staff and attendees. We are working with Alberta Health Services to safely move forward as an exhibit! For more information on our COVID-19 Safety Protocols and Procedures, please check out our website! https://glowyeg.ca/covid-19/

          The safety of our guests is our first priority and we are following all regulations set forth by Alberta Health Services. Effective August 1,2020, AHS announced that wearing a mask or face covering is mandatory in all indoor public places and is no longer issuing face covering exemption cards. We have made it mandatory for everyone including ticket holders, staff, volunteers and vendors to wear masks at Glow. It is only permitted that they be removed when you are sitting down and eating in designated areas. For more information, please go to our website https://glowyeg.ca/covid-19/

          AHS has activated an assessment centre within Hall A of the Edmonton EXPO Centre during the day. Glow’s operating hours are primarily in the afternoon/evening.

           

          At 522,000 square-feet, the Edmonton EXPO Centre is equipped to safely host events and facilitate the Assessment Centre while ensuring strict physical distancing and sanitization protocols are maintained. All assessment centre traffic is directed to a separate parking lot and visitors are directed through a separate entrance from events in the facility. The Assessment Centre is safe and does not present a safety risk to the public, guests or staff.

           

          For more information https://edmontonexpocentre.com/attend/health-and-safety/

          Tickets, with your assigned arrival time, will be sold in advance (no on-site ticket sales) to assist with physical distancing mandated protocols.

          All guests must adhere to the one-way traffic flow of the event while touring the exhibit.  Directional signage has been placed throughout the venue to assist you.

          We also have a COVID-19 Compliance Officer at all times during the show.

          Masks may not be removed for photos. There’s no question that 2020 is a memorable year, so why not let your photos be a keepsake to match!

          Face shields are not considered to be an adequate replacement for a face mask. Some customers may choose to wear a face shield in addition to their mask for extra protection.

          For more information: https://glowyeg.ca/covid-19/


          Tickets

          Glow Ticket Prices

          Weekday Passes (Wednesday to Friday)

          General

          $19.95

          14-64 years old

          Seniors & Children

          $14.95

          65+
          4-13 years old
          (3 and under are free)

          Family Pass

          $68.95

          2 general & 3 child/senior tickets
          (3 and under are free)
          (save $15.80)

          Weekend Passes (Saturday & Sunday)

          General

          $22.95

          14-64 years old

          Seniors & Children

          $16.95

          65+
          4-13 years old
          (3 and under are free)

          Family Pass

          $77.95

          2 general & 3 child/senior tickets
          (3 and under are free)
          (save $21.80)

          Feb

          2021

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          Glow Edmonton

          Hello GLOW Friends and Family.

          It is with heavy hearts, but full of hope, we announce the postponement of GLOW Christmas this year until the next holiday season. We look forward to seeing you all for GLOW Edmonton Christmas from November 24, 2021 to January 2, 2022. Ticket prices will remain the same for 2021.
          Ticket holders will receive an email soon regarding our refund process. You are also welcome to transfer your ticket to 2021. Everyone who transfers their ticket to GLOW in 2021 will receive $5 in GLOW Bucks.

          Stay safe, enjoy the season with your immediate family, and do your part to help flatten the curve in Alberta. Together, we can ensure 2021 is full of light.

          With Gratitude,

          Shannon Van Norman, President

          Santa's Sleigh Transportation Adventure

          Come experience the magic of the season (and help Santa along the way!). Safely enjoy over 90,000 ft² of family fun as you stroll through the million twinkly lights in our light gardens. Enjoy our delicious food, festive drinks, entertainment, illusion booth, selfie walls, and Christmas shopping at the Glow Merry Maker’s Market. And don’t forget, Santa needs your help! He has crashed his sleigh and his reindeer have scattered! Travel through the maze to find Santa‘s lost reindeer. Then cap off your adventure with a visit to the man himself—Santa Claus!

          Santa's Sleigh Transportation Adventure

          Come experience the magic of the season (and help Santa along the way!). Safely enjoy over 90,000 ft² of family fun as you stroll through the million twinkly lights in our light gardens. Enjoy our delicious food, festive drinks, entertainment, selfie walls, and Christmas shopping at the Glow Merry Maker’s Market. And don’t forget, Santa needs your help! He has crashed his sleigh and his reindeer have scattered! Travel through the maze to find Santa‘s lost reindeer. Then cap off your adventure with a visit to the man himself—Santa Claus!

          Glow is keeping the festival fun, enjoyable and, most importantly, safe during COVID-19

          Glow is keeping the festival fun, enjoyable and, most importantly, safe during COVID-19

          Light Gardens

          Food & Drink

          Kid-Friendly Activities

          Enjoy strolling the Market, do some holiday shopping, or find that special gift for yourself. Discover one-of-a-kind items from over 40 local vendors.

          Stop by our Candy Cane Cafe located in the market for a holiday treat or beverage.

          Our merchandise includes jewelry, personalized tumblers, face masks, candles, unique wood signs, homemade cakes, essential oils--items for everyone on your list to nourish your home, body, and soul.

          Find gifts made with love this holiday season. Discover an amazing array of holiday gifts, many made by hand, all produced locally. Come see what our Merry Makers have to offer.

          View Our Vendors Here

          Ticket Prices

          Wednesday, Thursday, & Friday

          General

          14-64 years old

          $22.99*

          Seniors & Children

          65 yrs+
          4-13 years old
          3 and under are FREE

          $16.99*

          Family Pass

          2 general & 3 child/senior tickets
          3years old and under are FREE
          SAVE $20.96

          $75.99*

          General

          14-64 years old

          $22.99*

          Seniors & Children

          65 yrs+
          4-13 years old
          3 and under are FREE

          $16.99*

          Family Pass

          2 general & 3 child/senior tickets
          3years old and under are FREE
          SAVE $20.96

          $75.99*

          Saturdays, Sundays, & Holidays

          General

          14-64 years old

          $25.99*

          Seniors & Children

          65 yrs+
          4-13 years old
          3 and under are FREE

          $18.99*

          Family Pass

          2 general & 3 child/senior tickets
          3 years old and under are FREE
          SAVE $23.96

          $84.99*

          *Plus service charges and applicable taxes. Prices are approximately $2 more per person at the door, if tickets are available. In previous years, most dates sold out online in advance.

          Tickets are for a 1/2-hour timed entry slot. It takes approximately 2 hours to experience all of Glow Edmonton.

          *Plus service charges and applicable taxes. Prices are approximately $2 more per person at the door, if tickets are available. In previous years, most dates sold out online in advance.

          Tickets are for a 1/2-hour timed entry slot. It takes approximately 2 hours to experience all of Glow Edmonton.

          Purchase Tickets

          Step 1: Select Your Date

          Step 2: Select Your Entry Time.

          Entry windows are sold in 30 minutes time slots and estimated length of visit is 2 hours.

          Step 3: Enjoy Glow Christmas

          Glow Calendar

          December

          SUN
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          1 - 10 PM
          19
          1 - 10 PM
          20
          1 - 9 PM
          21
          1 - 10 PM
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          1 - 10 PM
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          1 - 10 PM
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          1 - 8 PM
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          1 - 10 PM
          27
          1 - 9 PM
          28
          1 - 10 PM
          29
          1 - 10 PM
          30
          1 - 10 PM
          31
          1 - 10 PM

          January

          SUN
          MON
          TUES
          WED
          THURS
          FRI
          SAT
          1
          1 - 10 PM
          2
          1 - 10 PM
          3
          1 - 9 PM

          Purchase Tickets

          Step 1: Select Your Date

          Step 2: Select Your Entry Time.

          Entry windows are sold in 30 minutes time slots and estimated length of visit is 2 hours.

          Step 3: Enjoy Glow Christmas

          Glow Calendar

          December

          SUN
          MON
          TUES
          WED
          THURS
          FRI
          SAT
          1
          2
          3
          4
          5
          6
          7
          8
          9
          10
          11
          12
          13
          14
          15
          16
          17
          18
          1 - 10 PM
          19
          1 - 10 PM
          20
          1 - 9 PM
          21
          1 - 10 PM
          22
          1 - 10 PM
          23
          1 - 10 PM
          24
          1 - 8 PM
          25
          26
          1 - 10 PM
          27
          1 - 9 PM
          28
          1 - 10 PM
          29
          1 - 10 PM
          30
          1 - 10 PM
          31
          1 - 10 PM

          January

          SUN
          MON
          TUES
          WED
          THURS
          FRI
          SAT
          1
          1 - 10 PM
          2
          1 - 10 PM
          3
          1 - 9 PM

          Thank you to our sponsors:

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            Edmonton Expo Centre

            7515 118 Ave NW
            Edmonton, AB
            T5B 4M9

            Get Directions!